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Customer Service

We are here to help.

Common questions answered

Orders and shipping

This depends on what you ordered, we work with several suppliers and we have our own stock. This often happens very quickly.

Fresh products like coffee and delicacies may take a little longer because we always get them fresh so you can enjoy them for a long time.

Above on the left side is a button (My Account), you can create your personal account here.

You can change your shipping and/or your billing address in your account.

Once we ship your order you will receive a track and trace code from us so you can track your order.

No, we use Mollie and Paypal as payment options. We never receive your credit card or payment information.

Yes, we are required to do so by law unless you are a company abroad and you indicate on your order that the VAT should be reverse-charged.

We ship to all countries in the world as far as possible (read sanctions, wars, disasters etc)

We try as much as possible to send everything at once but it is possible that it may arrive at your door in 2 or more packages. But we will always let you know.

If something is not right or you are dissatisfied

Returns and exchanges

You can return your order within 30 should you not be satisfied or in case of damage. This does not apply to food whose packaging has been opened.

If you receive the wrong item, please contact us immediately so we can exchange it for you as soon as possible.

If your order is damaged in transit please take pictures from the packaging of the damage to the product and contact us as soon as possible.

You can send your returns to :

Tutti Sensi B.V.

Aanslagsweg 22

7622 ET Borne The Netherlands

The easiest way is via email We try to respond within 48 hours.

Please email as soon as possible with your order number and correct address, or contact us via Whatsapp +31619901110

Yes, as long as it has not yet been ordered (fresh produce) or shipped.

We indicate on the website if this is possible, not all products are available for this.