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Information about warranty & return

Overview
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Some types of goods are excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic, hazardous materials or flammable liquids or gases.

Additional disposable items:

Gift certificates
Downloadable software products
Some health and personal care items
Opened packets of coffee or tea etc.
We need a receipt or proof of purchase to complete your return.

Do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

Book with clear signs of use
Open CDs, DVDs, VHS tapes, software, video games, cassettes or records.
Any item that is not in its original condition, damaged or missing parts for reasons not due to our fault.
All items returned more than 30 days after delivery

Refunds
Once your return has been received and verified, we’ll send you an email to let you know we’ve received your return. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically refunded to your credit card or original payment method within a certain number of days (14).

Late or missing refunds

If you haven’t received a refund yet, check your bank account again first.

Please contact your credit card company. It may take some time for your refund to be officially posted.

Then contact your bank. There is often a certain processing time before a refund is posted.

If you have done all this and have not yet received a refund, please contact us via info@tuttisensi.nl.

Draft
We only replace items if they are defective or damaged. If you want to exchange it for the same item, please send an email to info@tuttisensi.nl and send your item to:

Tutti Sensi B.V.

Aanslagsweg 22

7622LD Borne – Netherlands

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. Once the returned item has been received, a gift voucher will be sent to you.

If the item was not marked as a gift at the time of purchase or if the gift giver has had the order sent to themselves to give to you later, we will send a refund to the gift giver and they will be aware of your return.

Shipping back
To return your product, you must send your product to the following address:

Tutti Sensi B.V.

Aanslagsweg 22

7622LD Borne – Netherlands

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return will be deducted from your refund.

Depending on where you live, it can take a different amount of time for your exchanged product to reach you.

If you return more expensive items, you can use a trackable shipping service or take out shipping insurance. We do not guarantee that we will receive your returned item.

Need help?
Please contact us via info@tuttisensi.nl if you have any questions about refunds and returns.