Hot Spring Spas of Knoxville - Knoxville, Tennessee

Brandy Breeden

An absolutely wonderful experience from the very beginning! We searched and inquired about a spa on the Hot Springs website and Frank Raden not only called us within a couple of hours, but sent videos of their showroom and inventory on the spot. We visited the next day and purchased a Limelight Flair with the saltwater system and smart water IQ, and cannot say enough good things about not only the spa itself (wonderful), but the customer service we’ve received throughout the entire process! Frank’s commitment to customer satisfaction is TOP notch. From the inquiry online to the sale, delivery, installation, orientation, and maintenance of our beautiful spa, we’ve been blown away by Frank and Hot Springs Knoxville staff! If you’re in the market for a great product and great experience, go check them out. These folks are the best!

Julie Cookson

Purchased a limelight flair spa from our amazing Knoxville based salesperson, Cindy Dodson at Hot Springs. Can’t recommend her highly enough! She is genuine and puts a customer at ease. She researched all of our questions but is also extremely knowledgeable about all the tubs’ features.

Worked with our budget and preferences; we have owned several spas over the years and she’s the best sales rep we’ve had (we’ve actually bought two spas from her)!

Also, the delivery team head headed by Roland did a great job removing our old spa and putting in our new one.

Michael Miller

I’ve had my Spa for about a month now, and I couldn’t be happier! From the moment it was set up, it’s been an absolute game changer. The installation process was surprisingly easy, and the team that came to set it up was professional and efficient.

A huge thanks to Frank, the salesperson, who made the entire buying experience so enjoyable. Frank is hands-down the best salesperson I’ve encountered—since Dwight Schrute (yes, I said it). Frank’s knowledge about hot tubs is unparalleled, and his enthusiasm for matching customers with the perfect model is contagious. He answered all my questions with patience, gave me all the info I needed to make the right choice, and was never pushy. The whole experience felt more like a partnership than a sale, and I truly appreciate his honest, no-pressure approach.

Phil Leichliter

The team at this location are absolutely outstanding. They care about your specific situation. Just this week I went in with some water to test from my sovereign Hot Springs hot tub because I had recently changed the water and I needed some assistance with balancing things. Unlike the other Hot Springs location not far away, the folks at this location took me very seriously tested everything made recommendations and actually talk to me about my situation. I did what they recommended and within a few days my spa water was absolutely perfect! I'm sad to say the other location in town where I spent almost $20,000 to buy the spa and get things started is absolutely horrible when it comes to service. I highly recommend this new location for all of your purchase and service needs explanation point

Carolyn Geddes

Walked into Hot Spring Spas to check on getting a cover for our current spa. Turns out it was the day of their grand opening. Mark Wright was the person I talked with and he was happy to answer all my questions, show me around their showroom and explain the different spas. He provided a quote for a new spa within a few hours. My husband and I went back that evening for their grand opening and bought a spa. We met the owners, Dennis and Kevin, along with Dennis' wife Zelda and they're nice folks. We were greeted with a smile and made us feel comfortable doing business with the company. Zelda is a very gracious lady with the warmest smile you'll ever see. We left feeling good about our purchase and Mark has followed up with everything as promised. We haven't received our new spa yet but our experience to this point has been excellent. Highly recommend these folks!

Tom Feiten

We bought our first hot tub here and we love it. Key for me is the fact that the customer service after the fact has been first class. Chadley in the customer service department was super helpful and worked closely with me to get my water dialed in perfectly. She would stay on the phone with me as long as I needed. I think many of the hot tubs in the price range are probably similar but the customer service is a key differentiator for me.

Alma Kissel

My husband and I visited your new facility earlier this week. We were impressed with the showroom and especially the professionalism of Frank. We are current owners of a Hot Springs Envoy that we purchased a few years ago. He was very courteous with us and showed us the product line up and explained to us the water testing capabilities as well as services offered. We look forward working with Hot Springs Spas of Knoxville.

Phil Leichliter (Phil)

The entire team at Hot Springs Spas of Knoxville, as well as the headquarters in Nashville have been amazing! Frankly the "original" spa store that will go unnamed in Knoxville where I purchased the hot tub two years ago is horrible. Out of desperation to get some true assistance with balancing my water, I "switched" to the new "Hot Springs Spas of Knoxville" and have loved the experience. Additionally, seeking assistance with a small warranty issue has been painless as well. My contact at headquarters is Chadley Jewett a true caring professional. She was patient with me and "talked me through" the process of locating the serial number on my spa and how to remove the side-panel and put it back. I HIGHLY recommend Hot Springs Spa Dealer with multiple locations, "HHot Springs of Music City" and their local Knoxville location at 260 Morell Road!