Hotel Restaurant Supply - Deerfield Beach, Florida

Mint Vo

I ordered bowl from them and didn’t get it until a month later. They didn’t even email to let me know they were late. I had to email them to ask and checked back and forth many times. I demanded the refund and they kept saying it would be sent soon…the package was arrived. I didn’t open it at first but I heard the sound and i know some were broken. I emailed to them, they asked to take a pic. I took a pic the package before I opened & after. 2 of them were broken. I wanted to return them at their nearby location but they said they wouldn’t take the return over there. They would send me a replacement. Since then, no heard back from them. I CONSTANTLY EMAIL THEM UNTIL NOW BUT NO ANSWER. THIS IS SO FAR THE WORST COMPANY IVE EVER BOUGHT FROM. THE WORST CUSTOMER SERVICE EVER.. DONT BUY ANYTHING FROM THEM GUYS. THEY ONLY KNOW TO TAKE YOUR MONEY AND DONT CARE ANYTHING ELSE. THE QUALITY OF THE PRODUCT IS BAD AS WELL. SO TERRIBLE!

John Repsold

Ordered weeks ago. They charged our account. No communication from them yet...and no product. Multiple emails requesting contact and info with no response. Wondering if this is a scam.

Bonnie Hueneman

Everything worked out great. I received my order by the date I was given. All parts were in my shipment and very good product.

Alex Home

I’ve been trying to get a hold on customer service for more than 3 weeks and no one answers also emailed more than 6 times also no response, I have made an order on Aug 1st and have not received it and no one is answering any of my concerns, they only take your money and nothing in return, this is fraud, would not recommend this company for anything or anyone.

Imladris Farm

Crooks.

I ordered a product I needed by 10/2 on 9/25, at which point the website said that it shipped in 1-3 days (still says that at present, I should note).

On 9/26, I received notice that it wouldn't ship until 10/2, which did not work for my needs.

An hour later, I responded and requested that the order be canceled.

A day later, when they had not responded, I repeated the same message and request.

I still received no response. When the order arrived, I refused it.

When I requested a refund, they kept a 30% restocking fee (for a product they drop shipped - how do you charge a restocking fee on a product you don't stock?) and the return freight, for a total of $650 they didn't refund. I'll be filing with BBB and a small claims court case as well.

Amy Mattson

I received exactly the amount I ordered and price is very competitive.

Nathalie Beddiar

I order an equipment, few days later they called me to let me know they didn’t have it and tried to sell me something else and of course they charge me for it and now it’s been 3 months without any refund. They just ghosted me
No more email from them !!!!

Angelo Michaels

Fast delivery. Product arrived as promised. We definitely order again